Refund Policy

Seniors Card Membership - Refund Policy

Please purchase your Seniors Card membership carefully, as once purchased we are unable to refund your membership fee. This policy is part of our terms and conditions that you agree to when you complete the registration form. To read our full terms and conditions, please click here.

All of the benefits and discounts available to members are viewable by category and region through our Savings Search engine on our website and we encourage prospective members to ensure that they have checked out offers that would be suitable for them before purchasing their membership.

Products Purchased from the Seniors Card Online Store - Refund Policy

If a member is dissatisfied with a product purchased from our online store, Seniors Card will refund the cost of the item, provided that 1) it is returned within 30 days of delivery in its original condition and packaging, and 2) the member pays the postage/freight for the return of the item. (Please note that Computer Software, DVDs and CDs are excluded from this and cannot be returned once purchased)

In the first instance, the member should contact Seniors Card by calling 0800 55 00 01 and giving the reason for return. We will advise the member of the address that the item should be returned to. Products sold through the Seniors Card Online Store will be subject to any warranties as specified by the manufacturer/agent/wholesaler of the product. Any claim for warranty should be made direct to them. Seniors Card has no responsibility whatsoever for products sold except as required by law.

If you wish to contact Seniors Card for any reason, you may do so by writing to:

PO Box 38228, Howick, Manukau 2145 New Zealand.

We are located at Stanway Business Centre, 646 Great South Road, Penrose Auckland.

You may contact us by telephone on 0800 55 00 01 24 hours a day, 365 days of the year.

If ringing from overseas, call +64 3 520 8000.