Frequently Asked Questions

Am I eligible to join?

Seniors Card’s only eligibility criteria is that applicants must be aged 55 years or over. Members can be working, retired or semi-retired and can also be overseas residents.

How much does it cost?

Membership fees are low and offer excellent value for money: One year $35 (online only), two years $49 and five years $99. Once you’ve joined, there are no hidden costs or additional fees. Partner memberships are also available, saving up to 50% on the standard fees: one year $29 (online only), two years also $29 and five years $49. Partners have to be residing at the same address and be 55 or over.

How do I renew my membership?

Prior to the expiry of your Seniors Card membership, we’ll send you a Renewal Notice, with full details on how you can renew. You can also upgrade or renew your membership at any time by logging into your membership page here and following the instructions.

I’ve lost my card – what do I do?

Due to the volume of requests we receive for replacement Seniors Cards, we charge a replacement fee of $10 to cover printing, postage and administration costs. If you require a replacement card, please log in, then request a new card. Alternatively, contact us by email, telephone or post and request a new card, stating your name, address and membership number (if known). You can make payment by direct credit, cheque or credit card.

I’ve had a problem using my card.

If you experience a problem using your card, please contact us as soon as possible with exact details of the issue you encountered. We’ll approach the business concerned and try to resolve the problem. Occasionally, new staff may be unaware of the Seniors Card offer (so it's always a good idea to take along your guide).

Why am I not getting your email newsletters?

We send out our newsletters to all members who’ve supplied us with a valid email address. If you have a new email address or it has recently changed, please let us know by logging in to your membership page or emailing us to amend it.

Is Seniors Card a government-run scheme?

No. Seniors Card is a commercial company, and our participating partners have entered into a contract with us to give you the offers published.

Can I use my Seniors Card at places that accept Australian Seniors Cards?

There are no reciprocal benefits available to Seniors Card members with the commercial or government-run Seniors Card schemes in Australia. However, many of our members have given us feedback that Australian businesses are often happy to accept your Seniors Card – so it's worth asking.

Can I use my card on public transport?

Your Seniors Card can be used to get discounts on transport with the partners listed in our Savings Search and Member Benefit guide book.

Who runs Seniors Card?

Seniors Card is proudly New Zealand owned and operated. Peter Cox, Managing Director, says: ‘Seniors Card is currently developing improved member services, including an increased range of savings and benefits.’

Feedback

We’d love to hear from you. Please email us your feedback, whether good or bad, so we can continue to improve Seniors Card. We’d also love to hear from you about how you have used your card.